About the Service

One journey, done properly

The domain is the service. Pearson is Canada's busiest airport — two terminals, more than a hundred airlines, tens of millions of passengers a year — and the transfer from it is the first and last impression of every trip into Toronto. We wanted a name that made no promise other than the one we keep.

A transfer service, not a taxi rank

Every walk-up option at Pearson — the taxi line at Door C, the limo line beside it, a rideshare bay at Doors P to S, the hotel shuttle at the curb — starts with you finding it, with your bags, after a long flight. We start earlier: with the flight number the night before, with the Ontario 511 boards at pickup, and with a chauffeur beside the pre-arranged desk at Terminal 1 or in the arrivals hall at Terminal 3 holding a board with your name. The GTAA's pre-arranged programme exists for exactly this, and our chauffeurs operate under it. The pickup page shows where they stand.

Chauffeurs, vehicles, standards

Every chauffeur holds the commercial licence and the airport authority's registration for pre-arranged pickups, drives the routes on this site daily, and is named — with a mobile number and a vehicle plate — on every confirmation. Every vehicle carries commercial insurance, passes the inspection cycle Ontario requires of livery cars, is cleaned between trips and runs winter tyres from November to April. We are members of LimousineWorldwide.Directory and LimousineAssociation.International, whose standards on licensing, insurance and conduct we commit to and publish on the network page.

What we do not do

We do not publish a rate card, because the reservation engine prices your exact address more accurately than any table could, and that price is fixed — the flat-rate page explains why. We do not invent reviews or star ratings. We do not claim vehicles we cannot supply: makes are "or similar," classes are guaranteed. We do not add tolls, airport fees, fuel or holiday surcharges at the curb. We do not send a rideshare when you booked a chauffeur. And we do not publish a number on this site that we have not checked against the operator's own page — the airport, the transit agency, the bridge authority, the toll road.

Where the name comes from, and where we go

Pearson is home, and everything in Ontario is our own fleet: downtown Toronto, Niagara, Kitchener-Waterloo, Barrie, Hamilton, London, Muskoka, Durham and 57 Ontario cities. The United States is our own fleet too — Buffalo, Detroit, New York and beyond, on the cross-border page. Other provinces and other countries are arranged through the network of vetted operators, confirmed in writing before departure, and every page on this site says which.

The tools we publish

We watch four screens before every pickup, and we publish them: live highway events from Ontario 511, live border waits from CBP, a 407 toll calculator on the published rates, and a terminal finder. We also wrote the Pearson complete guide because the question a passenger asks first is "which terminal, which door," and the airport's own site answers it in a dozen places.

Who we are for

The business traveller whose company wants a fixed fare on one invoice and a named chauffeur in the duty-of-care file — the corporate page. The family landing at midnight with six bags and a stroller, who want the SUV, the child seat and someone inside the hall. The visitor from abroad for whom the arrivals hall at a strange airport at night is the moment a name board matters most. The Kitchener, Barrie, London or Durham resident who does not want to drive the 401 or the 400 after a red-eye. The group of fourteen who would rather arrive together. And the traveller who has been burned by a meter or a surge and wants a number before getting in the car.

The reservation engine

Bookings run through a live reservation system: enter the pickup, the destination, the date, the flight number and the party; choose the class the engine offers; see the fixed fare; confirm; the email arrives within a minute and the chauffeur's name and plate on the day. Changes are a reply or a call at any hour. Payment is on the engine's secure page; we never see or store card details. The book page has the engine at full height.

Book a transfer

Contact

Reservations, corporate accounts, groups and anything the engine cannot do — a cross-border run, forty delegates, a question about a flight — are answered around the clock on the contact page. Lost property is held at our Mississauga base for collection or courier.

How a booking is run, from our side

The evening before, the dispatcher assigns every next-day pickup to a chauffeur and a vehicle, checks the airline's schedule for each flight, reads the Ontario 511 construction notices on each route and the forecast, and sends the chauffeurs their sheets. Through the day, the dispatcher watches the airline feeds, the 511 board and the 407's cameras; a delayed inbound moves the chauffeur's timing; a closure on the 427 re-routes every pickup that uses it; a diversion to Hamilton is known in the office before the cabin knows it. On the day, the passenger receives the chauffeur's name, mobile and plate. It is unglamorous, and it is why the fixed fare can be fixed and the chauffeur can be inside the hall.

The numbers on this site

Every figure on this site — distances, times, fares, fees, transit prices, terminal assignments — is either a planning approximation labelled as such or a fact checked against the operator's own page and linked to it: the GTAA for the airport, the UP Express and GO Transit for transit, the bridge authorities and CBP for the border, the 407 ETR for the tolls. When a number changes, the page is corrected. We would rather say "a little over twelve dollars at the time of writing" than print a fare that was true last year.

Content written from the driver's seat

The route pages, the airport guides and the tools on this site were written by people who drive these roads, meet these flights and cross these bridges, not assembled from a template. The Pearson complete guide is what we tell a first-time visitor; the Niagara route is what we tell a family deciding between the train and a car; the 407 calculator is the arithmetic we do at five o'clock. If a page says something that is no longer true, tell us and it is corrected.

Employment and driver partners

Chauffeurs who hold the commercial licence and the GTAA's pre-arranged registration, drive a late-model vehicle of one of our classes or are willing to drive ours, and can keep the standard described on this site are welcome to enquire by email. We do not recruit through the ride-hailing apps and we do not send passengers a driver we have not met.

The two things we ask of passengers

The flight number, so that the pickup can follow the aircraft; and the bag count, so that the right class is assigned. Everything else — the terminal, the meeting point, the route, the toll, the wait — is ours.

What "fixed fare" costs us, and why we do it anyway

A fixed fare means that on the night the QEW is closed and the run to Niagara takes three hours, we absorb the hour. It means that when the 407 is the only sensible road at 5 pm, we pay the toll. It means that when a flight lands ninety minutes late, the chauffeur's evening is ours to reorganise, not yours to pay for. We do it because the alternative — a meter, a surge, a toll line on the bill — moves the risk of the road onto the passenger, and a passenger who has just flown from Delhi should not be carrying the 401's risk. The engine prices the risk into the fare across a year of trips; on any one night, the fare is the fare.

The standards behind the promises

The four promises on every page — fixed fare, flight-tracked, sixty minutes free wait, curbside pickup — are kept by four habits: assigning every pickup the evening before; watching the airline and highway feeds through the day; putting the chauffeur inside the hall with a board rather than in a lane outside; and pricing the exact address on the engine rather than rounding it to a zone. None of them is clever. All of them are work, and the network page lists the standards we publish so that the work can be held to account.

Sources we use, and why we link them

The GTAA for terminals, doors, parking and the pre-arranged programme; the UP Express, GO Transit and the TTC for transit; Ontario 511 for the roads; the 407 ETR for the tolls; CBP and the CBSA for the border; the bridge authorities for the crossings; each regional airport for its own schedule. Every page that uses a figure links the page it came from, so that a reader can check it — and so that we have to.

Corrections

If a number on this site is wrong, a link is dead, or a page describes something that has changed, tell us and it is corrected; the page's date is updated when it is. We would rather be told than be quietly out of date.